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FAQs FAQs
ORDERS:
HOW DO I CHANGE OR CANCEL MY ORDER?
Kingdomhood Brand LLc is not able to cancel orders once they have been placed, nor can we guarantee that changes can be made after the fact. For more details on our ordering policies
Please see the "ORDERING POLICIES" page linked below.
I PLACED AN ORDER BUT I NEVER RECEVIED A CONFIRMATION
If you do not receive an email from Kingdomhood Brand LLc within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly.
If you are still unable to locate the confirmation email for your order, please email contact@kdmhood.com
I PLACED AN ORDER BUT I HAVEN'T SEEN ANY MOVEMENT FROM KINGDOMHOOD APPAREL, WHAT’S GOING ON?
You see no movement it may have not been shipped. As soon as it does we will be sure to send you the tracking information.
WHY WAS MY ORDER CANCELLED: THERE ARE SEVERAL REASONS WHY YOUR ORDER MAY HAVE BEEN CANCELLED ?
The item(s) sold out.
There is a delay in replenishment for your item(s).
We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear.
ORDERS:
HOW DO I CHANGE OR CANCEL MY ORDER?
Kingdomhood Brand LLc is not able to cancel orders once they have been placed, nor can we guarantee that changes can be made after the fact. For more details on our ordering policies
Please see the "ORDERING POLICIES" page linked below.
I PLACED AN ORDER BUT I NEVER RECEVIED A CONFIRMATION
If you do not receive an email from Kingdomhood Brand LLc within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly.
If you are still unable to locate the confirmation email for your order, please email contact@kdmhood.com
I PLACED AN ORDER BUT I HAVEN'T SEEN ANY MOVEMENT FROM KINGDOMHOOD APPAREL, WHAT’S GOING ON?
You see no movement it may have not been shipped. As soon as it does we will be sure to send you the tracking information.
WHY WAS MY ORDER CANCELLED: THERE ARE SEVERAL REASONS WHY YOUR ORDER MAY HAVE BEEN CANCELLED ?
The item(s) sold out.
There is a delay in replenishment for your item(s).
We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear.
